I will reply to voicemails, emails or texts as soon as I possibly can or by the next business day if you contact me after 5pm.
Dog Walking and Doggy Playtime hours are from 9AM until 5:30PM Monday through Friday. Although I do require a two-hour arrival window to be able to fairly accommodate everyone, my aim is to adhere to my client’s dog walking time request as closely as I can.
Pet Sitting hours are 730AM until 730PM seven days a week. Hours requested outside of this time frame will include an extra fee. Although I do require a two-hour window to be able to accommodate everyone, my aim is to adhere to my client's pet sitting schedule as closely as I can.
Please leave a voicemail, text message, or email with any scheduling changes or questions anytime. Though rarely, e-mail servers may be down at times or text messages may not go through. If I have not responded to an email or text message by the end of the next business day, please leave a voicemail for me at (410) 533-3141.
I request you to write an emergency contact with a phone number on the “Client Dog Walking Information” sheet who I can get in touch with in case of an emergency if I cannot get in contact with you.
In cases of hazardous weather such as snowstorms, hurricanes, or if states of emergency go into effect, etc… I will usually follow the Anne Arundel County School System plan. I will always notify you promptly of any cancellation via phone call, text message, and email. I reserve the right to cancel walks due to severe weather, states of emergency, or serious illness where a substitute walker cannot be arranged. All payments will be credited to the client’s account or refunded.
** For clients who’s dog walks are not on an ongoing schedule (i.e. one week), payment is collected at time of booking · For clients who are receiving pet sitting, payment is collected at the time of booking · I may also consider other payment arrangements if necessary to accommodate the client’s needs.
· Accepted payment methods at this time are cash check, or Venmo only.
· Checks should be made out to: Elizabeth Wagner- Substitute Sidekicks, LLC
Service area: Serving parts of Annapolis, Arnold, Cape St. Claire and Severna Park in Anne Arundel County. Including the following zip codes 21401, 21403, 21409, 21012, 21146.
*Location subject to change.